Conditions of Use

Website - Terms & Conditions of Use


This website is owned by IFH International Group Pty. Ltd (ULVINING)
ABN No.31 152 999 212 . All users/browsers of this website must agree to be bound by the terms and conditions set out below.
Do not use the ULVINING website if you do not agree to the terms and conditions below.

The information on this website is for general information only and contain technical inaccuracies or typographical errors.
ULVINING does not accept any responsibility for the information or accuracy provided on this website.
Use of any information from this website is at your own risk.

ULVINING will not be liable to any party for any direct or indirect consequential damages arising from use of this website
or any linked websites. ULVINING provides no representations or warranties, express or implied, including any implied warranties
of fitness for a particular purpose, merchant ability of otherwise in relation to any information provided by ULVINING  on this website.

All products offered for sale on this website or appearing on this website are the property of ULVINING and its contractors.
Nothing contained on this website is intended to hold out any express or implied representation to you that any other person
(including any manufacturer, designer, retailer or other organisation) has authorised or is in any way associated or affiliated
with this website or the goods, products and services shown on this website or offered for sale by ULVINING .
Specifications on this website are correct at the time of publishing but are subject to change without notice.

All rights reserved. No part of this site may be reproduced in any manner without express written permission of ULVINING .

TERMS AND CONDITIONS OF SALE
This agreement is subject to the terms and conditions below, provided that the term or condition is not in breach of any applicable law
or statute at the time and place of acceptance of this order by U Living.

THANK YOU FOR CHOOSING U LIVING FURNITURE AND HOMEWARE

If you have purchased new furniture, your order will now be sent to one of our manufacturing facilities.
The materials and components for your new furniture will be carefully selected and our craftspeople will begin making your furniture for delivery.

DELIVERY
Delivery dates are approximate only. Each part of the manufacturing process is carefully checked and any components not meeting
our strict requirements will be rejected. This dedication to quality, together with factors beyond our direct control, may sometimes result
in unavoidable delivery delays. Please contact our customer service for delivery information. Please notify U Living in advance
of difficult delivery access, including staircases, narrow passages or areas of awkward access that may restrict, delay or prevent delivery.
All delivery charges will be the responsibility of the purchaser, including any additional costs incurred as the result of difficulties with access.
Goods not collected or able to be delivered within 14 days will incur a weekly storage charge.

SPECIFICATIONS
We reserve the right to change prices, dimensions, design and construction without prior notice.
Our representatives are available to answer any questions concerning U Living products, however,
you must be solely responsible for your final selection including the suitability of a particular covering, colour and model.
Please choose carefully as we do not usually refund or exchange if you change your mind.

ESSENTIAL CARE AND MAINTENANCE
Your furniture is designed to specifications exceeding ordinary levels, however the life of the furniture will depend on proper care
and maintenance. Please obtain and follow carefully, the appropriate care and maintenance instructions for your furniture.
Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture may result
in costly repairs and could void your warranty. Soft cushion fillings and removable covers may require periodic replacement due to
normal or abnormal use. Contact our customer service for information and pricing.

VARIATIONS
Your new furniture may exhibit different characteristics to the sample of showroom furniture depending on the selected covering
and the degree of use. Soft furniture will vary in appearance, characteristics such as creasing and the degree of softness.
Colour swatches and samples are to be used as an approximate guide only as leather and fabrics vary in colour and texture.
Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather.
We reserve the right to pattern match fabrics according to our best judgement.

WARRANTY
Each piece of furniture manufactured by U Living is protected by a written steel frame warranty and is subject to the
terms and conditions of the limited warranty. No other warranty is valid whether expressed or implied except for any implied
conditions and warranties under mandatory laws applicable at the time and place of acceptance of this order by U Living.
Inappropriate cleaning methods, above average or excessive loading or the failure to properly care for the furniture could void your warranty.

CARRIERS
Full payment is required prior to the goods passing to a contract carrier. All furniture is transported at the purchaser's own risk.
It is the responsibility of the purchaser to arrange insurance and to organize any additional protective packaging. U Living is not responsible for the goods once they have changed hands. Crating and additional protective packaging is not normally used if freight is by padded transport.
All freight and insurance charges, including charges for any additional packaging and crating are the responsibility of the purchaser.

CANCELLATIONS
Deposits are subject to a minimum cancellation charge amounting to 30% of the purchase price. Cancellations where manufacturing
has commenced and/or purchases have been made on your behalf, may include a cancellation charge up to the entire purchase price.
The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.

TITLE
The title to the goods and ownership shall remain with U Living until such time as the purchaser has paid all amounts owing
whether under this agreement or any other associated agreement. In the event of any default by the purchaser, U Living
(without prejudice to any other rights) shall be entitled to repossession of the goods and for the purpose of repossessing the goods
U Living shall be at liberty to enter premises in which the goods are located and shall not be liable for any damage whatever incurred
during repossession. If the purchaser sells the goods prior to payment of all sums owing, the purchaser shall hold the proceeds of such
sale as trustee for U Living. U Living shall be entitled to all such proceeds.

PAYMENT
Full payment of the balance of this invoice is to be paid prior to receipt of whole or part of the goods. No company or personal cheques accepted. Any costs incurred in obtaining payment for goods, including bank transfer fees, currency conversion costs, cheque representation fees and related charges, must be paid by the purchaser. All amounts are in Australian dollars unless specified in writing by an authorised representative of U Living. U Living reserve the right to cancel any invoice. U Living shall be entitled without prejudice to its other rights and remedies, to terminate or suspend the whole of or any part of any agreement between U Living and the purchaser.

INTELLECTUAL PROPERTY
The purchaser acknowledges that all intellectual property including designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of U Living. The purchaser will not knowingly allow any intellectual property belonging to U Living to be reverse engineered, pirated or copied. U Living may be entitled to compensation for any loss of royalties, damages and/or costs arising from the pirating of U Living intellectual property.

U Living is a registered business name of IFH International Group Pty Ltd incorporated in Q.L.D. Australia

Terms and Conditions of Sale


THANK YOU FOR CHOOSING U LIVING

The terms and conditions of sale below apply to all purchases of U Living products.

We, and similar expressions, refer to IFH International Group Australia Pty Limited (ACN 152 999 212).
You, and similar expressions, refer to you, our customer or proposed customer.

DESCRIPTION, PRICES AND PRODUCT INFORMATION
If you have purchased new furniture, your order will now be sent to one of our manufacturing facilities. The materials and components for your new furniture will be carefully selected and our craftspeople will begin making your furniture for delivery.

DELIVERY
Delivery charges and estimated times will depend on where your product is being delivered. You must ensure correct delivery address details are provided to us. We will use all reasonable endeavours to meet the delivery date on the nominated day, however you agree that U Living is not and will not be liable for any loss or damage, however it arises, if the products are not delivered by the delivery date. Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address. A card will be left and you are responsible for organising collection from the address identified on the card if delivery cannot be made because an appropriate person is not present.

STORAGE
Products not collected or delivered within the agreed time may incur storage fees.

RISK AND TITLE
All risk in U Living products passes on delivery of the products to the customer or its nominated agent or representative. Title passes on delivery of the products to the customer and receipt by U Living of full payment by either cash or credit.

PAYMENT
Full payment for products must be made at the time of purchase, except in the event of made to order products, in which case U Living may at its absolute discretion agree to accept a deposit with the payment of the balance at a later time, but in any event full payment must be received by U Living prior to delivery being arranged.

Company or personal cheques will not be accepted.

CANCELLATION OF AN ORDER
Deposits are subject to a minimum cancellation charge amounting to 30% of the purchase price of the product. Cancellations where manufacturing has commenced or where purchases have been made on your behalf, may include a cancellation charge up to the entire purchase price. The cancellation charge covers loss of value, administration and inventory costs, and other associated expenses.

VARIATIONS
Your product may exhibit different characteristics to the sample of showroom furniture depending on the selected covering and the degree of use. Soft furniture will vary in appearance and characteristics such as creasing and the degree of softness. Colour swatches and samples are to be used as an approximate guide only as leather and fabrics vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather.

CUSTOMER GUARANTEES
The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If a product has a minor defect, we will repair or offer you a replacement or a refund. If a product has a major defect, you are entitled to:

  • reject the goods and receive a refund;

  • reject the goods and receive an identical replacement, or one of similar value reasonably available; or

  • keep the goods and receive compensation for the drop in value caused by the problem.


To the full extent permitted by law, the maximum aggregate liability of U Living for a breach of a condition, guarantee or warranty implied by law or otherwise (including the Australian Customer Law), is limited to the amount payable by you to us in respect of the product giving rise to the liability.

In addition to the rights and remedies you may have available under the Australia Customer Law or any other law that applies to the goods or services that you have purchased from U Living, you may also be entitled to additional benefits under the terms of any additional Extended Warranty that comes with your Product.

INTELLECTUAL PROPERTY
You acknowledge that at all times all intellectual property including, but not limited to, designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of U Living. The customer will not knowingly allow any intellectual property belonging to U Living to be reverse engineered, pirated or copied or breached in any other manner. U Living may be entitled to compensation for any loss of royalties, damages and/or costs arising from the breach of U Living's intellectual property rights.

PRIVACY

We may collect personal information in connection with our dealings with you. If so, we will abide by our privacy policy, a copy of which is available on request.

GENERAL
Your may not transfer any of your rights under these terms and conditions to any other person.

If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions continues to be enforceable and valid.

GOVERNING LAW
These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia where the products are purchased.

For further information please contact
U LIVING CUSTOMER SERVICE
customerservice@uliving.com.au
www.uliving.com.au

Privacy Matters


U LIVING
PRIVACY STATEMENT
16.01.2012


U Living Australia Pty. Ltd (ULVINING ) is a retailer, who trades utilising the web through its website and in its stores.
Information about ULVINING can be obtained by logging on to www.uliving.com.auor by contacting the Privacy Officer at :

U Living Furniture & Homeware
Kingston
QLD 4114 Australia
e-mail contact@uliving.com.au

This Privacy Policy explains how ULVINING collects and protects the privacy of personal information about you collected
by ULVINING or provided by you to ULVINING via our website or from other sources.

This Privacy Policy does not apply in relation to acts and practices of ULVINING which relate directly to the employee records
of present and former employees of ULVINING . U Living acknowledges and is committed to protecting your privacy
and disclose and hold personal information in accordance with the Privacy Act 1998 (the Act).

The Privacy Officer can inform you:

  • when ULVINING collects information about you

  • what information ULVINING collects and holds about you

  • why ULVINING collects such information

  • how your information is used by ULVINING and the organisations or types of organisations that the information
    would usually be disclosed to

  • if the law requires the collection of such information

  • if you can access such information and how you can access such information

  • how you can correct such information if it is incorrect

Collection of personal information
ULVINING does not collect personal information unless it is necessary for carrying out the functions and activities as a retailer.
ULVINING only collects such information by lawful and fair means and in an unobtrusive manner. You may be providing personal information about yourself or others each time you contact ULVINING  by phone, fax, letter or e-mail. ULVINING  needs to use this information to provide you with services and/or products.

This information will be used and managed as follows:

Disclosure of personal information and marketing
ULVINING will use and disclose your personal information for the primary purposes of carrying out business as a retailer or a purpose related to U Livings primary purpose such as marketing, where you consent to such disclosure or such disclosure is permitted by the Act. In addition ULVINING  use such information to market, to you, products and services offered by ULVINING , unless you have indicated that you do not wish to obtain such marketing offers or material. Such a request can be made by e-mailing the contact@uliving.com.au or by contacting any ULVINING store. ULVINING will in such circumstances only use the personal information provided for the sole purpose of providing the service you have requested. ULVINING  may utilise the services of contractors from time to time for the purposes of marketing and undertaking services as promoted by ULVINING . Your personal information will be provided to these parties for the purpose of ensuring that the services or products of ULVINING  are marketed to you or to enable a service to be provided to you.

ULVINING will not disclose your personal information to a third party other than the Authorised Disclosees without your approval.

Security and access of personal information
The personal information you provide to ULVINING will be kept confidential and secure and will not be accessible for unauthorised use, amendment or disclosure. Only U Living staff trained in the Privacy Policy will have access to such information.

ULVINING  may store your information electronically or/and as a hard copy.

You can access your personal information held by ULVINING  at any time by contacting our Privacy Officer at the address
on top of this statement.

Accuracy of your information
ULVINING will reasonably attempt to ensure that the personal information held about you is accurate, up to date and complete.

To assist ULVINING to do this please:
- provide the correct information to ULVINING
- inform ULVINING if/when your details change

If ULVINING denies you access or request for correction they will provide you with reasons why the access or request for correction
was denied.

ULVINING Privacy Policy

Due to the importance of your privacy, the ULVINING Privacy Policy is reviewed and monitored regularly. A hard copy of the Privacy Policy is available by contacting the ULVINING Privacy Officer.

ULVINING Privacy Complaint Process

If you are concerned with the way U Living handled your personal information, please contact the Privacy Officer who will make
available to you a privacy complaint form. You will be required to complete this form and return it to the Privacy Officer at ULVINING .
This will ensure the prompt investigation of your complaint.

If you feel your personal information is not handled appropriately by ULVINING steps will be taken to remedy your concerns.

If you are not satisfied with the steps taken and are still concerned, you may contact the Privacy Commissioner.

Non-commercial use only

You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

Copyright

This website and its contents are the property of ULiving and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited without the prior written permission of U Living Furniture & Homeware.

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